Talkmos is a mobile and desktop based platform that allows users to just Talk to Someone - it is all about talking to people anonymously when you're having a rough day or just want to talk it out with someone who won't judge you for what you're going through- Talking to Yourself - this feature is for people who want to express themselves but don't feel the need to share with the world- it's a place for those deep thoughts, or things that make you feel overwhelmed but just can't be voiced out loud - Talking to Universe: talk about everything that comes up in your head, and let the universe listen! Talkmos ensures that all information shared between users remains secure, thereby driving meaningful interactions, relationships and creating better outcomes for humanity.
Talkmos collects personal information about you as you use Talkmos, through your interactions with us. “Personal information” is any information that relates to an identifiable individual and may include name, address, email address, phone number, login information (account number, password), social media account information, or payment card number.
Your account information. We collect limited personal information from users who register with our services including your first and last name and your contact details (such as your email address or your phone number). Address book information. When you access and use our services, you may elect to share the data stored in the address book on the device from which you are accessing and using the service (the “Address Book Data”). If you decide to share this data with us, we will see the Address Book Data only in hashed/anonymized form (i.e., in a manner in which we cannot read the data) and we will not store your Address Book Data for non-Talkmos users. We will use Address Book Data only to provide you with our services and to help you connect with people on Talkmos that you have listed in your address book via their email address and/or phone number. If you would like to invite one of your friends to Talkmos, we will send them an invitation to our service (eg, via SMS or email) and then delete that data as soon as the invitation is sent. Device and connection information. When you download and use our services, we automatically collect information on the type of device you use, operating system version, a randomly-generated device identifier, system performance information, and IP address. Location information. We collect your general location, such as your country from your device settings and based on your IP address. We do not at any time collect your precise location. Usage, event and log information. We process certain log and contact data and other related information, such as your unique Talkmos user ID and service-related, diagnostic, event and performance information (eg, subscription status and connection information), in order to provide the service to you. For example, so the recipient of your message will know who has sent them the message. We do not store the contents of your messages or the recipients of your communications. Custom support and other communications. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our products that you deem helpful. For example, information relating to app performance or other issues. Billing information. If you decide to subscribe to our service directly via our website, we may collect credit card information which is tokenized and used for payment processing, but not stored. In all other circumstances, you will be directed to the appropriate app store, which may require you to provide certain payment and billing information. In the event you subscribe to our services via an app store, we will not store your billing information.
Talkmos uses the information collected to provide you with a positive experience. In particular, we use the information to: Provide our services, which may include updating, securing and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service to you; Communicate to you about our services and the development of new features; Respond to requests, inquires, comments and suggestions; Understand and evaluate how our service and features perform with our users; Measure usage of our services; Measuring our advertising and marketing efforts (e.g., measuring how a user was acquired); Provide you with a secure experience and to take measures to protect our services from cyber risks; Protect against, identify, investigate, prevent, and respond to fraud, illegal activity (such as hacking or misuse of our services), and claims and other liabilities, including the enforcement of the terms and conditions that govern the services we provide; Identify and repair of impairments to intended, existing functionality of our services; Understand our customer in order to more effectively market our services; Provide quality and safety maintenance and verification services; and Comply with legal or regulatory requirements, judicial process, industry standards and our company policies.
We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose, and otherwise process such information for our own legitimate business purposes, including historical and statistical analysis and business planning, without restriction.
We may share your personal information with third parties for the purposes of operating our business, delivering, analyzing, improving, securing, and customizing our services, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.
• Third Party Service Providers. We may share information about you with the following categories of third party service providers for a variety of business purposes: ◦ Customer Communications and Insights Platforms. We may share phone numbers, email addresses, app usage, and interactions for purposes of allowing us to communicate with you and administer your account as well as track your usage for our internal analytics. ◦ Internal Business Insights Platforms. Our third party internal business analytics platform provides us with the tools to help us understand app usage and interactions and uncover insights that allow us to improve our product and features as well as optimize our marketing. We may share or make available unique user identifiers, IDFA, deviceID, IP address, Adjust ID and app usage and events (such as when you subscribed to our services) with third party service providers to allow us to: (i) monitor and understand usage in order to enhance existing services or develop new products and features; and (ii) better understand our customers in order to market our products more effectively. ◦ Customer Support. When you contact us, your email may be directed through our third-party customer support platform which will have access to your email, the content of your email as well as the date and time your request came into our system. We use these providers to allow us to communicate with you about your account and to receive reports from users about the quality or safety of our products. ◦ Measurement and Attribution. These service providers offer tools that allow us to measure and attribute the source of new subscription sign-ups and that provides us with insights about usage and app events. We may use unique user identifiers made available to us from these third-party service providers to help us measure the effectiveness of our ads (e.g., where and how a user is acquired) and to uncover information about how our customers are using our mobile application in order to improve their quality and safety. We may also share and/or store unique user identifiers, device IDs, IDFA, or IP addresses with these providers for the same purpose. ◦ Other Technology Providers Necessary to Provide our Services. We store user-provided, automated information and/or aggregate or non-personally identifiable information with our cloud storage providers. We also may make certain automated information available for various purposes such as monitoring network traffic to detect malicious actors and to protect against malware, fraud, or other unlawful uses or activity. Additionally, we may use a third party service provider to assist us in providing transcription services. ◦ Payment Processors. If you purchase our services outside of the Apple or Google stores, we will process your payment through a third-party service provider. When you pay in this manner, you authorize and direct us to process your payment through our payment processor. ◦ Marketing. We, or the third party service providers we use to assist us with marketing our products to you, may use the information we collect from you to provide advertisements and offers for our other products. Additionally, we may share certain information, including app events, with advertising partners that provide us with optimization services for our advertising.
• Miscellaneous. We may share information that has been aggregated, anonymized, and/or in an de-identified form that cannot reasonably be used to identify you. In addition, we may disclose and/or share your information if we otherwise notify you and you consent to the sharing.
Uninstall. You can stop all information collection by the app by deactivating your account and then uninstalling the Talkmos app using the standard uninstall process for your device. If you uninstall the Talkmos app from your mobile device, the unique identifier associated with your device will continue to be stored by us. If you reinstall the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
Email. If you receive a commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may contact us if you decide to opt-out from receiving commercial emails and any other promotional communications that we may send to you from time to time. Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive transactional or administrative messages from us regarding the services.
Notice to Nevada Users. Under Nevada law, Nevada residents may opt-out of the "sale" of certain "covered information" (as defined under Nevada law) collected by operators of websites or online services. We currently do not sell covered information, as "sale" is defined by Nevada law, and we do not have plans to sell this information. However, if you would like to be notified if we decide in the future to sell personal information covered by the Nevada law, please contact us. You are responsible for updating any change in your email address by the same method and we are not obligated to cross-reference other emails you may have otherwise provided us for other purposes. We will maintain this information and contact you if our practices change.
International Transfers. Our services are hosted in India. If you choose to use our services from outside India, with laws governing data collection and use that may differ from India law, note that you are transferring your personal information outside of those regions to India for storage and processing. We may transfer your data from India to other countries in connection with the storage and processing of data to operate our business. By using our services and providing personal information, you consent to such transfer, storage, and processing.
Marketing Opt-Outs. Some of the third party service providers we use to market our services and show our ads on other websites and mobile applications may participate in the Digital Advertising Alliance's (“DAA”) Self-Regulatory Program for Online Behavioral Advertising.
Talkmos uses automatic data collection tools, such as cookies. These tools collect certain standard information that your browser sends to us (eg, Internet Protocol (IP) address, MAC address, clickstream behavior and telemetry). These tools help make your use of our services easier, more efficient, and personalized.
In addition to cookies, such other technologies may include “SDKs” or software development kits which are used to collect information, usage and statistics from a user’s use of a mobile application. By integrating a mobile SDK, developers can access different tools like analytics or re-engagement, or connect to ad networks to run in-app ads.
Web browsers and mobile app settings may offer users the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality may not function correctly. The "help" menu on most web browsers contains information on how to disable cookies, or you can visit www.aboutcookies.org/how-to-control-cookies.
Some web browsers may transmit “do-not-track” (“DNT”) signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, our services do not currently process or respond to DNT settings in your web browser. If and when a final standard is established and accepted, we will reassess how to respond to these signals.
We will retain your personal information for only as long as is necessary to fulfill the purposes for which it is collected. We will retain and use your personal information to comply with our business requirements (eg, backups, archiving, prevention of fraud and abuse, analytics), legal obligations, resolve disputes, protect our assets, and enforce our rights and agreements.
We store your personal information (such as your account information, subscription status and certain usage info for analytical purposes) for the duration of your account with us. As soon as you select “delete your account” using the in-app settings, your personal information is fully deleted and/or anonymised.
We will not retain personal information in identifiable form when the purpose(s) for which the personal information was collected have been achieved and, there is no legal or business need to retain such personally identifiable information. Thereafter, the data will either be destroyed, deleted, anonymized, and/or removed from our systems
Choices and Rights. As a resident of the EEA, you may have some or all of the following rights in relation to how we use your personal information:
Access: you may request access to your personal information and receive a copy of it; Correction: you may have inaccurate/incomplete personal information corrected and updated; Object to, or Limit or Restrict, Use of Data: in some circumstances, you can ask us to stop using all or some of your personal information or to limit our use of it;
Deletion: in certain circumstances, you can request a right "to be forgotten" (this is a right to have your information deleted). We will honor such requests unless we have to retain this information to comply with a legal obligation or unless we have an overriding interest to retain it; Portability: in certain circumstances, you can exercise the right to data portability (this is a right to obtain a transferable version of your personal information to transfer to another provider); Consent Management: where we rely on consent to process your personal data, you may withdraw consent at any time. You do not have to provide a reason for your withdrawal where processing is based on consent; and Right to Complain: if you are unhappy with any aspect of our data processing or privacy practices, you have the right to complain to your local privacy supervisory authority, a list of which is available here. If you are a resident of the EEA and you wish to exercise one of the legal rights mentioned above, you may contact us. Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on the rights and freedoms of another person.
For your protection, we may require proof of identity and verification before we can answer the above requests.
Basis for Processing Data. We may rely on the following legal grounds when it comes to processing personal information:
Legitimate Interest. There may be a legitimate interest to process the personal information that we collect, such as to develop, administer and support our services; to operate, evaluate and improve our business; to facilitate and manage engagement programs; for the purposes of operating and helping ensure the security of our business, to promote research and innovation; or to facilitate a Corporate Transaction (including a sale of assets or merger or acquisition).
Contractual Obligations. We may process personal information to fulfill our terms of service with you or our contracts with business partners, such as third parties that distribute our products, or to fulfil requirements under our EULA and product terms and conditions. Legal Claims. It may be necessary for us to process personal information to establish, exercise or defend against fraud, illegal activity, and claims and other liabilities, including by enforcing the terms and conditions that govern the services we provide. Legal Obligations. Our processing of certain information may be necessary to comply with our legal obligations and for reasons of public interest, such as with respect to adverse events and product safety reporting.
Permitted by Law. We may process personal information as specifically permitted by applicable legal requirements. If we rely on consent for the processing of your personal information, we will seek such consent at the time we collect your personal information.
countries the EU Commission has deemed to adequately safeguard personal data; pursuant to the recipient's compliance with standard contractual clauses (also known as Model Clauses), or Binding Corporate Rules; pursuant to the consent of the individual to whom the personal information pertains; or as otherwise permitted by applicable EEA requirements.
Access to Information and Data Portability Rights. You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date:
• The categories of personal information we have collected about you. • The categories of sources from which we collected your personal information. • The business or commercial purposes for our collecting or selling your personal information. • The categories of third parties to whom we have shared your personal information. • The specific pieces of personal information we have collected about you. • A list of the categories of personal information disclosed for a business purpose in the prior twelve (12) months, or that no disclosure occurred. • A list of the categories of personal information sold about you in the prior twelve (12) months, or that no sale occurred. If we sell your personal information, we will explain: ◦ The categories of your personal information we have sold. ◦ The categories of third parties to which we sold personal information, by categories of personal information sold for each third party.
You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your personal information that we have collected in the period that is twelve (12) months prior to the request date.
Data Deletion Rights. Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.
Exercising Your Rights. To make a request for access, portability, or deletion according to your rights under CCPA, you may contact us. California consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request”). The Verifiable Consumer Request must:
Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative. You agree that in order to accommodate certain requests by you, we may require you to verify your ownership of an account by responding to a text message sent to the phone number on the account and/or by requesting reasonable documentation to show your ownership of the number and account.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. Some personal information we maintain about consumers is not sufficiently associated with enough personal information about the consumer for us to be able to verify that it is a particular consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.
Sale of Personal Information. We do not knowingly "sell" personal information that we collect from you, in accordance with the definition of "sell" in the CCPA, and will treat personal information we collect from you as subject to a do not sell request.
Shine the Light Law. California's "Shine the Light" law, Civil Code § 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. We do not currently engage in the type of sharing covered by this law and as a result, no such list exists. We do not make any representations concerning third parties that do not collect personal information directly through our services.
Miscellaneous. We will make commercially reasonable efforts to identify consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your CCPA rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request if your request is excessive, repetitive, unfounded, or overly burdensome. Also, we will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of goods or services, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, and retention and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above so check them regularly.
Talkmos uses email as a primary communications channel to keep our customers, prospective customers and other stakeholders informed of our products and services. If you choose to unsubscribe from emails, you will immediately be placed on a “do not email” list.
Should you have any questions or comments related to Talkmos, please email:
If you have any questions relating to privacy or if you wish to exercise a legal right under applicable privacy law, please contact us on firstname.lastname@example.org.